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Complex Needs​

Welcome to The Burton Street Foundation’s Complex Needs Department, where we are dedicated to providing exceptional support tailored to the unique requirements of individuals with complex learning disabilities. Led by our experienced manager, Joe, our team is committed to empowering each person we support to live a fulfilling and independent life. What sets us apart at Burton Street Foundation is our unwavering belief that someone’s history shouldn’t dictate their future. We understand that effective support goes beyond addressing immediate needs—it involves recognising and embracing the individuality of each client.

Personalised Approach

The cornerstone of our Complex Needs service is a personalised and holistic approach that takes into account the individuality of each client. We understand that effective support goes beyond addressing immediate needs—it involves considering communication styles, social differences, and anxiety levels in each individual. We achieve this by designing specific sessions and interventions tailored to each individual, including sensory integration, mindfulness-based training, and music therapies. These interventions aim to reduce anxieties commonly experienced by individuals with complex or high needs.

Collaborative Care

Emotional wellbeing is a priority in our Complex Needs service. We understand that individuals with complex needs may face heightened emotional challenges, and we are equipped to provide specialised support. We work closely with mental health professionals and therapists to develop strategies that assist individuals in understanding, managing, and expressing their emotions in healthy and constructive ways. This collaborative approach ensures that our support addresses all aspects of an individual’s wellbeing. 

Innovative Tools

We utilise a range of innovative tools and resources to enhance communication and understanding. From personalised AAC communications to picture cards and apps like YARN, the short form storytelling app, we leverage technology to empower individuals to express themselves and engage with the world around them.

By embracing these innovative tools and resources, we empower individuals with complex learning disabilities to communicate, learn, and interact with the world around them in meaningful and fulfilling ways. At Burton Street Foundation’s Complex Needs service, we are committed to harnessing the power of technology and creativity to enhance the lives of those we serve.

Long-Term Growth

Our team works closely with clients to enhance their social skills, nurture friendships, and create a supportive network that contributes to their overall well-being. Our goal is not just to address immediate needs, but to foster long-term growth and independence. Through our personalised support and collaborative approach, we aim to empower individuals to overcome challenges, achieve their goals, and live their best lives.

Communication Enhancement

Effective communication is at the heart of our Complex Needs service. We recognise that individuals may have diverse communication styles, and we work closely with each person to enhance their ability to express themselves. Our team employs a range of communication techniques and tools, ensuring that every individual can communicate their thoughts, feelings, and needs effectively.

Your Journey with Us

Through building independence, fostering relationships, regulating emotions, and maintaining overall wellbeing, we strive to empower our clients to lead meaningful and satisfying lives. we are committed to providing compassionate and effective support that celebrates the unique abilities and potential of every individual. Contact us today to learn more about how we can support you or your loved one on the journey towards independence and fulfillment.

What Our Team Think...

When I first volunteered at Burton Street, I was struck by the respect, acceptance, and listening ear given to each person. Seeing Burton Street as a vital community pillar inspired me to join the team. After working my way up and getting my MA in Autism, In now oversee the Complex Needs department, dedicated to addressing every individual's complex needs at Burton Street.
Complex Needs Service Manager Joe Hamshere
Joe Hamshere
Service Manager
When I started working at Burton Street in 2019, I immediately fell in love with the passion and care staff showed for clients. It was amazing to see how dedicated, enthusiastic, and attentive everyone was. I'm now a Team Leader in the Complex Needs department, where there's a focus on providing a safe, happy, and respectful environment for clients who have complex needs. Every day at Burton Street is different, and you always go home smiling.
Reece Lomas
Team Leader
I've worked at Burton Street since 2005, across services and with so many people. I've never worked anywhere with such joy, creativity, respect for individual needs, and belief in possibilities. There's a real family feel here! As part of the Complex Needs service, I focus on individuals and their needs. We make sure all our clients' needs are met, their teams work towards the same goals, and they get every opportunity possible. I'm so proud of what we do.
Karen Egeh
Team Leader